You may have seen a great deal of kerfuffle in the press and online about 'GDPR' which to all intents and purposes is a stiff reminder to businesses that we must ensure that when we get information about someone that it is kept safely and only retained for as long as it is needed. Cooper & Co never sell personal information to anyone! However, we still need to comply with this law and we need to tell you how we aim to comply with it.
WHAT IS PERSONAL INFORMATION
(A) It includes things such as your name, address, telephone number and email and we may have these details if you attend a seminar, have been provided with advice, we have opened a file for you or if you have asked to be on our mailing list.
(B) If we have provided you with advice or have opened a file for you, then we are likely to hold a great deal more information about you.
WHERE DO WE GET THIS PERSONAL INFORMATION FROM
We may obtain information about you from a number of sources, but the primary way will be from what you have told us and given to us. Other sources (which will vary according to the kind of case) include third parties such as your opponent and/or their lawyer and witnesses (expert and non expert)
WHY DO WE COLLECT THIS INFORMATION
The main reasons include:-
* So we can identify you
* So we can effectively communicate with you
* So we can take payment from you
* To keep financial records of our dealings with you
WHAT HAPPENS TO THIS PERSONAL INFORMATION
As a firm of Solicitors, we already have a duty of confidentiality to our clients. Generally, your personal information is kept securely at our office or long term storage facility and, subject to the provisions below, is never given to anyone without your prior consent. The occasions on which we would disclose your personal information to a third party without your consent include:-
* If we are directed by a Court or if there is some other requirement by law or regulation
* We shall deem that we have your consent if you are attending at a seminar in which case it may be provided to the host
* Our book-keeper and accountants
* Our insurers
* If there is an emergency and we believe disclosure is in your interests
We shall use our reasonable endeavours to ensure that no third party uses your personal data that we have provided to them for their own purposes.
HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION
Your personal information will be stored in paper files and/or on computer. It will be kept as long as necessary and the period will depend on the particular circumstances of the case:-
* We keep financial ledgers and copy bills indefinitely in case this is every required for auditing / taxation purposes
* Notes for one-off advice calls are likely to be retained for at least six years
* Files for Court cases and advice files will be retained throughout the course of the case and for some time thereafter
* We have decided we will retain files for a minimum of 10 years so we have access for a reasonable period should a future need arise eg. if there is a query about the wording of a Court order
We use Facebook and Twitter. If you have chosen to follow us then we regard you as having consented to receive information from us vioa that method. On occasions, we use Google Ads and boosted Facebook postings but we do not have access to your personal information when you receive information from us in this manner.
We will only have you on our emailing list as an individual if you have provided consent (and you can withdraw consent at any time). We do occasional mailouts and emails to organisations but these do not contain personal information.
RIGHT TO ACCESS
If you would like to know what information we hold for you, please email email@example.com. Bear in mind that you may not be entitled to actual document(s) that contain the data. If the data is inaccurate please let us know. You have the right to be forgotten in certain circumstances - please contact us.